Cancellation & Returns

You have the right to cancel your order at any time before a confirmed delivery date, free of charge. You have the right to cancel your order within 7 working days after receiving your products without giving a reason, providing the goods are in a re-saleable condition and in the original packaging. Such notice must be provided in writing by mail, fax or email.

On cancellation for whatever reason, you must return the goods to us at your cost. All goods are returned at your risk, and any damage caused due to insufficient packaging or carrier negligence will be charged to you or deducted from your refund. Where the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, we will meet the cost of return but we ask that you allow us to nominate the carrier.

PLEASE NOTE NO REFUND WILL BE ISSUED FOR CARRIAGE CHARGES.

If you do decide to cancel your order or wish to return your products to Meridian Building Plastics, we will refund your credit card within 30 days of receiving the goods, provided they are in a resaleable condition. Special orders or made-to-order items or sizes cannot be returned. If you wish to cancel special or made-to-order products or sizes, then you must send written notification via letter, fax or email to this effect. Charges will be made for costs incurred up to the time written notification has been received. Further information can be found on the Department of Trade and Industry’s website at:
http://www.dti.gov.uk/ccp/topics/guide/distsell.htm

Damages
In the event you should receive your goods damaged it is your responsibility to notify us within 48 hours of receipt and to ensure that any delivery notes or carrier paperwork has been signed accordingly. We will arrange replacement items for you when we have received the damaged goods back into stock, and they have been checked.

Shortages
At the time of delivery, please thoroughly check to ensure all items have been received. Should any items/parcels be missing, please record this on the carriers delivery/consignment note at the time of delivery. Please notify us immediately so that we can take action to find or replace the missing items.

Risk
As soon as the product(s) have been delivered to your door, you, the customer, are responsible for said goods. We will only deliver goods to the address on the order and goods will usually not be left without a signature. Delivered goods are the customer’s responsibility, and any loss or damage to the goods shall be at the customer’s own risk. If you require the goods to be left without a signature, you must advise us in writing by either post, fax or email that you accept full responsibility for any loss, damage or missing items.
It is the customer’s responsibility to notify Meridian Building Plastics of any incorrect goods in writing within 48 hours of receipt, at which point we will make the necessary arrangements to replace the goods if appropriate.

We can only accept liability for non-deliveries if we are notified in writing within 3 days of the advised/anticipated delivery date.